Customer satisfaction is the Our No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from SikhteRaho.in does not meet your expectations, please do write to us and we would be happy to assist you.

We, at Sikhte Raho are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit.
  • There is a manufacturing defect in the product.
  • An incorrect item was shipped to you.

The following policy terms will apply in each of the above cases.

Incase you receive a damaged item or if you receive an incorrect item (different from what was ordered) or if a product is misrepresented on our site, please contact us by email or chat or phone within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We will give you an instant resolution.

  • We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.
  • If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.

Important & Helpful Guidelines on Returns

There are many items in the kit that we make, we pack all of them in small polythene, we try to get your order right but sometimes some packets are torn during delivery service. Can corporate with

Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations

Please return your items using registered airmail/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.

Please return any package within 7 working days of confirmation from our end, with original packing & original condition. All returns are examined to verify customer claims. Upon confirmation, the amount is either refunded, credited or a replacement item is resent to the customer as has been mutually agreed.

Please note that no custom orders will be replaced, refunded or taken back.

Please note that refunds can take 7-10 working days to reflect in customer’s bank accounts. Customer’s corresponding banks may take 2-3 business days to post these to the customer’s accounts. Customers can check these credits in their next credit card statement / bank statement.

Notwithstanding the above or any other provision, the our is under no obligation to accept any returns or provide any replacements or exchange or store credit. The our has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.

Product Availability

In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the Our shall promptly issue a refund against the non-deliverable products.

Color & Description Disclaimer

The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.

While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.

Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.

Who we are

Our website address is: https://sikhteraho.in.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements